Warranty Policy

🛡️ Warranty Policy — RABENSON

At RABENSON, we stand behind the quality of our products and your satisfaction is our priority. That’s why we offer a 1-Year Warranty on all of our electric wheelchairs.

What Does Our Warranty Cover?

✅ Motors
✅ Frame and Structure
✅ Controller & Joystick System
✅ Battery (for manufacturer defects)

We guarantee that our products are free from manufacturing defects in materials and workmanship under normal use during the warranty period.

What Is Not Covered?

❌ Normal wear and tear (tires, seat cushions, armrests)
❌ Damage caused by misuse, accidents, or improper maintenance
❌ Unauthorized repairs or modifications
❌ Battery wear due to normal use over time

How to Claim Your Warranty:

Contact our customer service team at:
📧 rachealbensonltd@gmail.com
📞 7456288081

Provide your order number, description of the issue, and photos/videos if possible.

Our team will assess the issue and either:

  • Ship replacement parts

  • Repair the product

  • Offer a replacement if needed

Additional Information:

  • Warranty applies to the original purchaser only.

  • We keep all spare parts in stock for quick dispatch.

  • Our dedicated service team is available 24/7 to assist you.