FAQ
❓ Frequently Asked Questions (FAQ) — RABENSON
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What products do you offer?
We specialize in lightweight, foldable electric wheelchairs designed for comfort, mobility, and independence. Our wheelchairs are perfect for both indoor and outdoor use and are easy to transport. -
Do you offer free shipping?
✅ Yes! We offer FREE standard shipping on all orders—no minimum purchase required. -
How long does delivery take?
Orders are typically delivered within 5 to 10 business days. You will receive a tracking number as soon as your order ships. -
Do your wheelchairs come with a warranty?
✅ Yes! All our electric wheelchairs come with a 1-year warranty covering motors, frames, and controllers for your peace of mind. -
Can I take my wheelchair on an airplane?
✅ Absolutely! Our wheelchairs are airline-friendly and use lithium batteries that comply with most airline regulations. We recommend checking with your airline in advance for specific guidelines. -
How do I operate the wheelchair?
Our wheelchairs feature an easy-to-use joystick control. We provide clear instructions and you can also contact our support team if you need assistance. -
What is the weight capacity of your wheelchairs?
Our models support users weighing between 100kg to 160kg depending on the specific model. Please check the product details for exact specifications. -
How do I charge the wheelchair?
Simply plug the charger into any standard outlet. Most models also allow you to remove the battery for separate charging. -
What if I need help or have questions after my purchase?
Our dedicated customer service team is available 24/7 to assist you with any questions, concerns, or support you may need.
📧 Email: rachealbensonltd@gmail.com
📞 Phone: 7456288081
🏠 Address: 4th Floor Radius House, 51 Clarendon Road, Watford, Hertfordshire, England, WD17 1HP -
Do you accept returns?
Yes, we accept returns within 30 days for unused products in their original packaging. Please review our Return Policy for full details.